Many businesses are in a very tight spot. Competition is getting fiercer by the day, but the poor state of the global economy also makes it difficult to survive. Companies must save money, but they dare not lower their service levels. Consumers are spoilt for choice and their loyalty go to companies that can satisfy their needs. Luckily, a voice over IP provider can help many companies to maintain excellent service levels and save lots of money at the same time.
Internet based communication is not brand new technology. The capacity to use the internet for communication purposes have been around for some time but the drawback was that users had to have access to the internet. In the past such access was not available everywhere. Now, however, there are hardly any places left where it is impossible to gain access to the internet. This is why internet based communication has suddenly become extremely popular.
The promise of huge savings on the communications bill is often the initial attraction of these systems. There are large companies that claim to have saved more than fifty percent on their bills. However, clients soon realize that the savings, as attractive as they are, is not the only thing that impacts the bottom line. These systems enhance productivity and efficiency and this almost always lead to increased sales.
Older systems like the PABX were quite modern in their day but they had one massive drawback. A user could only communicate if he was present at his desk and if a fixed extension has been installed. The minute he left his work station he was out of reach. This caused a dilemma because it restricted the movement of employees. Internet systems do not have this drawback. Users can communicate regardless of where they are.
Internet based systems do not require users to use custom handsets. They can use any device that can access the internet. Laptop computers, smart phones and tablets, for example, can all be used. Each user has an account and all information pertaining to each account is stored and synchronized in the cloud. This means that users always have full access to their records, regardless of where they are or of what device they use to communicate.
Older PABX systems were deemed as revolutionary when they offered users features such as voice mail, call holding and conference calls. Users of internet systems still have all these familiar features but they also have access to a host of other features that can help them perform better and more efficiently. They will enjoy voice to email, voice to fax, video conferencing and even long distance call transfer features.
Older systems required the physical installation of equipment at every branch, outlet or location. This required a very big initial capital outlay and huge bills for ongoing maintenance. Every installation required a separate operator. Internet systems require only one central installation. There is no need for an operator and the cost of maintenance is minimal. The system is hosted by the service provider too.
No business can thrive, or even survive, without highly effective communications systems. Internet based systems have proved that they can provide superior communication solutions and save users a lot of money at the same time. They have certainly shown a spectacular rise in popularity.
Internet based communication is not brand new technology. The capacity to use the internet for communication purposes have been around for some time but the drawback was that users had to have access to the internet. In the past such access was not available everywhere. Now, however, there are hardly any places left where it is impossible to gain access to the internet. This is why internet based communication has suddenly become extremely popular.
The promise of huge savings on the communications bill is often the initial attraction of these systems. There are large companies that claim to have saved more than fifty percent on their bills. However, clients soon realize that the savings, as attractive as they are, is not the only thing that impacts the bottom line. These systems enhance productivity and efficiency and this almost always lead to increased sales.
Older systems like the PABX were quite modern in their day but they had one massive drawback. A user could only communicate if he was present at his desk and if a fixed extension has been installed. The minute he left his work station he was out of reach. This caused a dilemma because it restricted the movement of employees. Internet systems do not have this drawback. Users can communicate regardless of where they are.
Internet based systems do not require users to use custom handsets. They can use any device that can access the internet. Laptop computers, smart phones and tablets, for example, can all be used. Each user has an account and all information pertaining to each account is stored and synchronized in the cloud. This means that users always have full access to their records, regardless of where they are or of what device they use to communicate.
Older PABX systems were deemed as revolutionary when they offered users features such as voice mail, call holding and conference calls. Users of internet systems still have all these familiar features but they also have access to a host of other features that can help them perform better and more efficiently. They will enjoy voice to email, voice to fax, video conferencing and even long distance call transfer features.
Older systems required the physical installation of equipment at every branch, outlet or location. This required a very big initial capital outlay and huge bills for ongoing maintenance. Every installation required a separate operator. Internet systems require only one central installation. There is no need for an operator and the cost of maintenance is minimal. The system is hosted by the service provider too.
No business can thrive, or even survive, without highly effective communications systems. Internet based systems have proved that they can provide superior communication solutions and save users a lot of money at the same time. They have certainly shown a spectacular rise in popularity.
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